Privacy Policy

Last Updated: 17/November/2024

This Privacy Policy governs the manner in which Spectropic collects, uses, maintains, and discloses information collected from users (each, a "User") of the Spectropic website ("Website"). This Privacy Policy applies to the Website and all products and services offered by Spectropic.

Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Website, register on the Website, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features, or resources we make available on our Website. Users may be asked for, as appropriate, name, email address, and phone number. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Website-related activities.

Non-Personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Website. Non-personal identification information may include the browser name, the type of computer, and technical information about Users' means of connection to our Website, such as the operating system and the Internet service providers utilized and other similar information.

Web Browser Cookies

Our Website may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert you when cookies are being sent. If they do so, note that some parts of the Website may not function properly.

How We Use Collected Information

Spectropic may collect and use Users' personal information for the following purposes:

• To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Website.
• To improve our Website: We may use feedback you provide to improve our products and services.
• To send periodic emails: We may use the email address to respond to inquiries, questions, and/or other requests. If a User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Website.

How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Website.

Sharing Your Personal Information

We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

GDPR Rights of Data Subjects

If you are a resident of the European Union ("EU"), you have certain data protection rights. Spectropic aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal information. If you wish to be informed about what personal information we hold about you and if you want it to be removed from our systems, please contact us at [email protected]. In certain circumstances, you have the following data protection rights:

• The right to access, update or delete the information we have on you.
• The right of rectification.
• The right to object.
• The right of restriction.
• The right to data portability.
• The right to withdraw consent.

You have the right to complain to a Data Protection Authority about our collection and use of your personal information. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Data Processing and Storage

We use the following third-party services for processing your data:

• Modal.com: Used for processing audio files. Your audio files are processed through Modal.com's infrastructure. Please refer to Modal.com's privacy policy for more information about their data handling practices.
• OpenAI: We use OpenAI's GPT-4 API for enhanced transcript post-processing. Please refer to OpenAI's privacy policy for information about their data handling practices.

Data Retention

We implement the following data retention policies:

• Uploaded audio files are stored in EU-based storage buckets for a maximum of 24 hours before being automatically deleted
• Job results are stored on our servers for 24 hours to enable download of results
• After the retention period, audio files and job results are permanently deleted from our systems

Contact Information

If you have any questions about this Privacy Policy, the practices of this Website, or your dealings with this Website, please contact us at [email protected].